Info

Here you will find information about our products, deliveries and general terms and conditions.

If you have any questions, please do not hesitate to contact our customer service at tarume@tarume.com.

Manufacturing: high quality 3D printing technology

Material: tough, lightweighted and impact-resistant polyamide nylon

Environment: material and manufacturing are ecologically sustainable, due to the low waste of 3D technology, possibility of material reuse and because the production is carried out locally.

Personalization: frames can be ordered according to the size of the customer’s face, smaller or larger frame if necessary, longer or shorter temples, or with an individual temple angles

Eyewear lenses: due to our ecological choices, Tarume eyewear frames are delivered to partners without plexiglasses, to avoid unnecessary plastic waste.

Sunglass lenses: sunglasses have a tinted CR39 plastic lens and have a base curve of either 4 or 6 depending on the model. All lenses are 100% UV-protected.

Bowtie and hand glass lenses: lightweighted plastic lenses for reading

Hinges: interchangeable and screw-fixed flexible hinges

Nose pads: all frames in the collection have nose pads with arm

Spare parts: available for 5 years

Instructions: Lensing is recommended to be done cold (cold glasing). The material can be heated like an acetate frame when fitting the glasses to the customer. We do not recommend using solvents for Tarume products. Water washing with hand warm or cold water and mild soap is best for the material and drying with a lint-free cloth. All Tarume products come with a suitable care cloth.

We don’t stock our products, we make them for you. Manufacturing time for eyewears and sunglasses is 3 weeks, and other products 1 week from receiving order.

Delivery to Finland:

Delivery to a Matkahuolto or Posti collection point of your choice. You will be notified as soon as your parcel is available for pick up.

Delivery outside Finland:

Home delivery by UPS (UPS Standard). Delivery to nearest collection point if customer not reached.

Prices:

Free delivery to Finland for all orders.

Free delivery to EU orders over 100€, otherwise 15€

Delivery times:

-to Finland 1-3 working days after shipping

-to EU countries 3-6 working days after shipping

NOTE: The manufacturing time 1-3 weeks before shipping.

For reasons beyond our control, delivery may occasionally be delayed. Also during Christmas and other public holidays, orders may take longer to be delivered. In case of problems with the order or delivery, the online shop will contact the customer as soon as possible.

With Visma Pay you can pay your order by an internet banking account,
a wallet, a payment card (credit/debit), an invoice or a partial payment.

The following methods of payment are supported: Osuuspankki, Nordea,
Danske Bank, Oma Säästöpankki, Säästöpankki, Aktia, Paikallisosuuspankit,
S-Pankki, Handelsbanken, Ålandsbanken, Jousto, Fellow Lasku, Fellow Yrityslasku,
MobilePay, Masterpass, Pivo, Visa-, Visa Debit-, Visa Electron-,
MasterCard- and Debit MasterCard payment cards.

MobilePay: You can pay with your MobilePay wallet if you have allowed online
payments in the settings of the MobilePay application. Payment via MobilePay
takes place directly from the payment card linked to MobilePay.
If charging the payment from the linked card fails, MobilePay can not be
used in the online shop.

Pivo: Terms and conditions of Pivo can be found here:
https://pivo.fi/kayttoehdot/pivon-kayttoehdot/

Jousto invoice and part-payment is a Finnish service for making purchases
quickly and safely. Jousto is for private persons having their economy in balance.
With Jousto you will get 30 days time to pay without interest or expenses.
After you have received an invoice, you can decide to pay it at once or in parts.
You can pay our purchase in up to 36 parts, starting from 9,90 eur/month.
Expenses for Jousto part-payment are 3,90 eur/month and 19,90% interest.
With Jousto you can pay purchases from 30 to 3000 eur.
Aurajoki Nordic Oy issues the credit. Read more from www.jousto.com.

Contact Visma Pay

Visma Payments Oy (business-id FI24865594)
E-mail: helpdesk@vismapay.com
Telephone: +358 9 315 42 037 (workdays 8-16)
Address: Brahenkatu 4, 53100 Lappeenranta, Finland

All of our products are covered by a one-year comprehensive warranty in the event of breakage during normal use, excluding damage or wear caused by the user.

The customer has a 14-day right of exchange and return under the Finnish Consumer Protection Act. The right of return applies only to unused and saleable products in their original packaging.
 
We do not accept returns more than 14 days after delivery. Once the return has been received, processed and accepted, the money will be refunded to the same payment method as the original order.
 
Return and exhange conditions
 
Returns will be charged a handling fee of 10€ which will be deducted from the refund.
 
If you wish to return an unused product, please contact our customer service tarume@tarume.com and we will advise you on the return or exchange.

DIMEA OY y:2938526-6 (online shop) sells products to private persons in Finland and abroad.
We reserve all rights to change the terms and conditions, and the prices. All prices include the VAT.

Contact us

E-mail: tarume@tarume.com

Orders

Orders are collected from the online shop by adding the products to the shopping cart.
The order is confirmed by using the check-out functionality of the online shop to pay for the order.
By confirming an order, you accept these terms and conditions, product pricing and shipping costs.
An e-mail confirmation will be delivered in case an e-mail address is provided by the time of
confirming the order. The e-mail confirmation lists the products ordered and the price breakdown.

Payments and payment methods

With Visma Pay you can pay your order by an internet banking account, a wallet,
a payment card (credit/debit), an invoice or a partial payment.

The following methods of payment are supported: Osuuspankki, Nordea, Danske Bank,
Oma Säästöpankki, Säästöpankki, Aktia, Paikallisosuuspankit, S-Pankki, Handelsbanken,
Ålandsbanken, Jousto, Fellow Lasku, Fellow Yrityslasku, MobilePay, Masterpass,
Pivo, Visa-, Visa Debit-, Visa Electron-, MasterCard- and Debit MasterCard payment cards.

MobilePay: You can pay with your MobilePay wallet if you have allowed online payments
in the settings of the MobilePay application. Payment via MobilePay takes place directly
from the payment card linked to MobilePay. If charging the payment from the linked card fails,
MobilePay can not be used in the online shop.

Pivo: Terms and conditions of Pivo can be found here: https://pivo.fi/kayttoehdot/pivon-kayttoehdot/

Jousto invoice and part-payment is a Finnish service for making purchases quickly and safely.
Jousto is for private persons having their economy in balance. With Jousto you will get 30 days
time to pay without interest or expenses. After you have received an invoice, you can decide
to pay it at once or in parts. You can pay our purchase in up to 36 parts, starting
from 9,90 eur/month. Expenses for Jousto part-payment are 3,90 eur/month and 19,90% interest.
With Jousto you can pay purchases from 30 to 3000 eur. Aurajoki Nordic Oy issues the credit.
Read more from www.jousto.com.

Contact Visma Pay

Visma Payments Oy (business-id FI24865594)
E-mail: helpdesk@vismapay.com
Telephone: +358 9 315 42 037 (workdays 8-16)
Address: Brahenkatu 4, 53100 Lappeenranta, Finland

Shipping

Orders are being shipped during workdays. Products from the stock are usually delivered
within 3-6 workdays. Delivery for products that are not in stock usually takes 2-4 weeks.
The shipping costs can be seen in the check-out functionality before confirming the order.

Please inform us without a delay – at least within 14 days – in case a product has lost or damaged in
shipping. The logistics company must be also informed regarding any products damaged in shipping.

Returns

The customer has a right to change or return ordered products during 14 days of receiving the order.
The customer has a right to change or return all or part of the products in the order.
The changed and returned products must be unused and in the original packaging.
If you wish to change or return products, please contact us first for the instructions.
Please attach your name, contact details and your bank account number for receiving the refund.

Cancelling an order, defect liability and reclamations

The customer has right to cancel an order before the order is dispatched.
The cancellation must be done in written by an e-mail to the customer support of the online shop.

The online shop is liable for defects in the sold products according to the applicable law.
Please contact the customer support of the online shop immediately in a case of reclamation.
The consumer has a right to file a dispute in the Consumer Disputes Board in a case of
dispute between the online shop and the consumer.

Data Protection Act (1050/2018)
Date of implementation 1.4.2022

1. Registry administrator
Dimea Oy
Mestarinkatu 7
FI-20810 Turku

2. Person responsible for the register and/or contact person
Teemu Lohimies

3. Name of the register
Dimea Oy customer register

4. Purpose of processing personal data
The personal data stored in the tarume.com online store’s user register is used to manage customer
relations and deliveries. The customer can also separately register for a mailing list,
in which case marketing messages can also be sent to him/her.

5. Data content of the register
The register collects basic and subscription information about the data subjects, such as:
– first name and surname, customer number
– address, telephone number and e-mail address.
– order history (order date, payment method, products ordered, order method, shopping list).
– any discount benefit to which the customer is entitled
– technical log information of the internet server (ip address, browser)
– direct marketing authorisation
– mail tracking information for orders

6. Regular data sources
The data controller registers only the information about the tarume.com webshop user that
the user provides when using the website.

7. Disclosure of data
The data of the online shop will not be disclosed to third parties, except where required by law.
Personal data will not be disclosed outside the EU or EEA unless this is necessary for
the technical implementation of the data processing. Newsletter subscribers’ data (only e-mail, name)
are stored on the servers of the service providers used by the data controllers, also outside the EU.

8.
The register can only be accessed by the website administrators and the server is located
in a locked and guarded area.

9. Grounds for keeping the register
Customer relationship / Consent